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FAQ

Q. Can you do gift wrapping?

A. Although it is simple, we accept gift wrapping free of charge. Sorry to trouble you, but if you are purchasing multiple items, please wrap each item individually and write that in the remarks column.
*We will wrap according to the size of the product, so please leave the wrapping method to us.
*We do not provide wrapping paper.
* Even if the product is shipped by Nekopos, it will not fit in the Nekopos size if it is wrapped.
It will be delivered by Sagawa Express. note that.

Q. Can I return or exchange an item?

A. In the unlikely event that the product has initial defects or defects, we will exchange it for a new product. Please contact us using the "Inquiry Form" below within 5 days of receiving the product.
Contact form: https://www.mitakesangyo.co.jp/contact/
《In case of return or exchange due to customer convenience》
We cannot accept returns due to customer convenience. Thank you for your understanding.
For exchanges due to the customer's convenience, such as ordering mistakes, the customer will be responsible for the round-trip shipping fee (return shipping fee to our company + shipping fee for the exchanged part from our company) and other fees.
If you wish to exchange an item, please contact us using the "Inquiry Form" within 7 days of receiving the item.
In addition, regarding the shipment of the exchanged product, it will be after confirming the arrival of the returned product from the customer. Thank you for your understanding.
* Items that have been damaged or contaminated by the customer, items whose acceptance period has passed, items whose accessories have been disposed of, or items that have been used once are not eligible for exchange.
Also, if you return the product without contacting us, we may not be able to respond.

Q. Which shipping company do you use?

A. Depending on the size, Yamato Transport Nekoposu,
We use Sagawa Express.

* Even if it is a cat POS compatible product, if you wrap it, it will be in the cat POS size.
Since it does not fit, it will be delivered by Sagawa Express. note that.

Q. Is it possible to track my parcel?

A. At the time of shipment, we will inform you of the inquiry invoice number. Please enter No from the HP of Sagawa Express or Yamato Transport and confirm.

 

Q. Do you ship on Saturdays, Sundays, and holidays?

A. We are closed on Saturdays, Sundays, holidays, year-end and New Year holidays, and other holidays related to shipping and inquiries.
Orders received on holidays will be handled sequentially from the next business day.

Q. Can I make changes/additions after placing an order?

A. We cannot accept any changes or additions after the order has been completed, as the system cannot process them. Please check the order details and delivery address carefully before placing an order. If you wish to change your order, we will cancel your order and then place a new order. Please contact us using the "Inquiry Form" below.
Contact form: https://www.mitakesangyo.co.jp/contact/

Q. Is it possible to make a custom order?

A. We are currently not accepting custom orders.

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